GoFaceless

Privacy Policy

Last updated: January 2025

1. Information We Collect

Account Information

  • Email address
  • Name
  • Password (encrypted)
  • Organization/workspace name

Usage Data

  • Videos created and topics selected
  • Feature usage patterns
  • Device and browser information
  • IP address and location (country level)

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card information on our servers.

2. How We Use Your Information

  • To provide and improve the Service
  • To process payments and manage subscriptions
  • To send important account notifications
  • To respond to support requests
  • To prevent fraud and abuse
  • To comply with legal obligations

3. Data Storage and Security

  • Your data is stored on secure cloud infrastructure
  • We use encryption for data in transit and at rest
  • Generated videos are stored temporarily and can be deleted at any time
  • We implement industry-standard security measures

4. Third-Party Services

We use the following third-party services that may process your data:

  • Supabase - Authentication and database
  • Stripe - Payment processing
  • OpenAI/Anthropic - AI script generation
  • ElevenLabs - Voice synthesis
  • Pexels/Storyblocks - Stock footage

Each service has their own privacy policy governing data use.

5. Data Retention

  • Account data is retained while your account is active
  • Generated videos are retained for 30 days after creation
  • You may request deletion of your data at any time
  • Some data may be retained for legal compliance

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt-out of marketing communications

7. Cookies

We use essential cookies for:

  • Authentication and session management
  • Security and fraud prevention
  • Remembering your preferences

We do not use third-party tracking cookies for advertising.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@gofaceless.ai